After you buy a plan, we email you a QR code. Your phone reads it, installs the eSIM, and you're connected the moment you land. Pick your phone below.
eSIMs work on most phones from 2018 onward. Run through this once and you're good for every trip.
iPhone XS or newer. Pixel 3 or newer. Most flagship Samsung, Oppo, Xiaomi and Motorola from 2020 onwards.
Installation needs a working internet connection. Hotel, café, or airport Wi-Fi will do — your home network is best.
If your carrier locked the device to their network, ask them to unlock it. We can't activate on locked phones.
The screens look slightly different across iOS and Android versions, but the menus you're hunting for are named the same way.
From the home screen, find the grey gear icon. Inside, scroll until you see Cellular — it's near the top, just under your name and Wi-Fi.
Settings › CellularYou'll see your existing line at the top. Below it, tap Add eSIM. Pick "Use QR Code" — that's the one that uses the email we sent you.
Cellular › Add eSIM › Use QR CodeOpen the email we sent you on a second screen — your laptop, a tablet, or print it. Hold your iPhone up to the QR and let it focus. It catches in a second.
iOS asks a few short questions: which line should be primary, which to use for iMessage, which for cellular data. We recommend keeping your home line for calls and texts, and using DashRoam for data.
Cellular Plan Label › TravelBack in Cellular you'll see your home line and a new "Travel" line. It stays dormant until you arrive — no charges, no roaming, nothing happens until you land. Then it activates on its own.
Pull down from the top and tap the gear, or open the Settings app. The exact wording differs slightly by manufacturer — "Connections" on Samsung, "Network & internet" on Pixel and most others.
Settings › Network & internetInside Network & internet, look for SIMs (Pixel), Mobile network (some Motorolas), or SIM manager (Samsung Galaxy). They all open the same kind of screen.
Network & internet › SIMsYou'll see your current SIM (or a "no SIM" message). Tap the + button to add one. Android asks if you have a Wi-Fi connection — say yes — then offers to scan a QR code.
The camera opens. Frame the QR from your email until it locks on. Android then asks you to confirm the carrier and download the profile — say "Download". This takes 10–20 seconds.
You'll see two SIMs now — your home line and DashRoam. Pick which to use for data, leave calls and texts on your home number. The plan stays dormant until you arrive at your destination.
Your DashRoam line activates the first time it talks to a local network. There's nothing to push, but two settings make sure your phone uses it correctly.
On iPhone: Settings › Cellular › Cellular Data › Travel.
On Android: Settings ›
Network & internet › SIMs › Mobile data › DashRoam.
Yes, really — DashRoam needs roaming on, but only on its own line. Your home line stays at home. No surprise bills.
Most phones from 2018 onward do. iPhone XS and newer, Pixel 3 and newer, Galaxy S20 and newer, plus most flagships from Oppo, Xiaomi, Motorola and OnePlus. Dial *#06# on your phone — if you see an EID number, you have eSIM support.
Yes — and we recommend you do. The QR scan and profile download both need Wi-Fi. Once installed, the line stays dormant until your phone connects to a network in your destination country. No data is used and no charges happen until then.
Open the email on the same phone, then tap "Enter Details Manually" during install. Copy and paste the SM-DP+ Address and Activation Code from the email — they're both in the message we sent.
Yes. Both iPhone and Android let you run two SIMs side-by-side. Set DashRoam for data and your home line for everything else. Friends and family still reach you on your usual number — they don't even know you're abroad.
Three usual culprits: weak Wi-Fi, a phone that's locked to a carrier, or a QR that's already been used (each QR is single-use). Move closer to the router, check your phone is unlocked, and if you've installed before — request a fresh QR from your DashRoam account page.
iPhone: Settings › Cellular › Travel › Remove eSIM. Android: Settings › Network & internet › SIMs › DashRoam › Erase SIM. Removing it is final — keep the line if there's any chance you'll travel again.
Real humans, no scripts. We've installed thousands of these — yours is fixable.
